Helpdesk : [0] Folder home page

The DiSSCo Helpdesk will be a central place for all questions related to DiSSCo services or access programmes such as the virtual access and transnational access calls in ELViS. It will be integrated with DiSSCo services, starting with ELViS in 2022. The Helpdesk is using JitBit software. First line support is done by CETAF secretariat while second line support goes to selected CETAF/DiSSCo institutions (starting with SYNTHESYS+ NA2 partners). Third line support goes to developers of services such as Picturae for ELViS.

Version information

The system is used for testing in 2021 and will be used in production with ELViS from 2022.

TRL status

7. Helpdesk has been set up and tested but is not in production yet.

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