Please use this identifier to cite or link to this item:
http://dx.doi.org/10.34960/312| Title: | ELViS Helpdesk Manual |
| Authors: | Tilley, Laura Smirnova, Larissa YvesGagnier, Pierre Theeten, Franck Gorman, Kristina Mergen, Patricia Addink, Wouter Islam, Sharif |
| Publication Date: | 2022 |
| Abstract: | What is the helpdesk manual? Audience, mostly for the help desk technicians, but also ELViS users. Information about the different person roles in the helpdesk. Provide information on the help desk workflows and lines of support. This is a living document and will be reviewed at least monthly. Explains the features/functionalities of the helpdesk. Guidance on how to solve user issues. Explain a code of conduct, rules. Links to external resources and their allocation. |
| URI: | https://know.dissco.eu/handle/item/506 |
| Appears in the Folders: | DiSSCo GitHub Documentation ELIVIS ELViS |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| ELViS helpdesk Manual V.2 final 06.10.22.pdf | 964.77 kB | Adobe PDF | View/Open |
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